Year round access to account managers at HRI not just for plan mangers, but also for employees. When things don’t get done right after calling the TPA, Concierge, or even your doctor’s billing department then what? Every employee has our direct phone line and email address. This is not a general email box but direct access to the managers on the account. If and when a problem escalates beyond the norm we step in and help resolve the problem, review for an exception, and find a way to resolve the issue and educate. That is our level of commitment.