Customer Service

We at Horizons Research believe the best designed plans can fail due to the absence of good customer service.  We have a hands-on philosophy that is demonstrated in every aspect of our customer service, to your company and your individual employees alike.  Some examples of this customer service dedication include:

  • A Medical Concierge designed to work with participants before they need medical services to help them navigate the complexities of the medical system and provide quality and pricing information.
  • A commitment to on-site visits to each of your company locations at least once a year so we can meet face to face with your employees.  This enables us to provide better education, customer service and personal assistance.
  • Employer representatives and individual employees alike have direct access, year round, to a single  source, dedicated claims adjudicator/representative.  When your employees or their dependents have questions, problems or just need assistance, they have access through a toll free phone number to the same person who processes their claims, not a customer service bank.